Thank you for choosing WordPress Quick Fix. We strive to provide exceptional products and services to our customers. This refund policy (“Policy”) explains the terms and conditions for requesting refunds for our products or services. By making a purchase from WordPress Quick Fix, you agree to the terms of this Policy.
1. Eligibility for Refunds
a. Product-Based Refunds: Our refund policy applies to products, such as themes or plugins, that are purchased directly from WordPress Quick Fix. Third-party products available through our platform may have separate refund policies, and you should refer to their respective terms.
b. Service-Based Refunds: Our refund policy also applies to service-based offerings, such as website development or customization services, provided by WordPress Quick Fix. However, certain services may have specific terms and conditions outlined in individual service agreements.
2. Refund Requests
a. Timeframe: To be eligible for a refund, you must submit a refund request within [number of days] days from the date of purchase. After this timeframe, refund requests may not be accepted.
b. Reason: Refund requests must be accompanied by a valid reason. We may ask for additional information or clarification regarding the reason for the refund request to better understand and address your concerns.
3. Grounds for Refunds
a. Product Defects: If a product you purchased is defective or not functioning as described, we will gladly provide a refund upon verification of the issue. We may offer support or assistance to resolve the problem before proceeding with a refund.
b. Service Non-Delivery: If we fail to deliver a service as agreed upon within the specified timeframe, you may be eligible for a refund. We will work with you to resolve the issue promptly.
c. Dissatisfaction: If you are not satisfied with our product or service, you may request a refund. However, we encourage you to reach out to our support team first, as we are committed to addressing any concerns and finding a suitable resolution.
4. Non-Eligible Refunds
a. Change of Mind: Refunds will not be granted for change-of-mind purchases or if you decide that you no longer need the product or service.
b. Third-Party Products: Refunds for third-party products available through our platform will be subject to the refund policy of the respective third-party vendor.
c. Customized Services: Refunds for customized services, such as website development or customization, may be subject to specific terms outlined in the individual service agreements.
5. Refund Process
a. Refund Evaluation: After receiving your refund request, we will evaluate the eligibility based on the provided reason and applicable terms.
b. Refund Approval: If your refund request is approved, we will initiate the refund within 7 days. The refund will be issued using the original payment method used for the purchase.
c. No Refund: If your refund request is not approved, we will provide an explanation for the decision. You may have the option to request further review or explore alternative solutions.
6. Contact Us
If you have any questions or need assistance regarding our refund policy, please contact our support team at support@afterwpsite.com. We are here to help and address any concerns you may have.